Refund policy

BEX Provisions | bexprovisions.com

SATISFACTION GUARANTEE

We stand behind every product we make. If you're not satisfied with your purchase, you have 30 days from the date of delivery to request a return or exchange.

- Unopened products: Full refund to your original payment method.
- Opened products: Store credit only. Because our products are consumable, we cannot resell opened items - but we still want to make it right.

No hassle. No lectures. Just reach out and we'll take care of you.

HOW TO START A RETURN

Email us at support@bexprovisions.com with your order number and reason for return. We'll respond within 1-2 business days with next steps. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged, defective, or incorrect, we will send a full replacement at no cost to you - no questions asked. Just email support@bexprovisions.com with a photo of the item and your order number, and we'll get a replacement out immediately.

REFUNDS

Once we receive and inspect your return, refunds are processed within 5-7 business days. Refunds are issued to the original payment method for unopened returns. Store credit is issued for opened product returns. You'll receive a confirmation email when your refund or store credit has been applied.

SHIPPING

ORDER PROCESSING
All orders are processed within 1-2 business days (Monday through Friday, excluding federal holidays). You'll receive a tracking number by email once your order ships.

SHIPPING OPTIONS
- Standard Shipping: 5-7 business days after processing
- Expedited Shipping: 2-3 business days after processing

Orders are shipped via major carriers.

DOMESTIC SHIPPING ONLY
At this time, BEX Provisions ships to U.S. addresses only. We do not offer international shipping.

QUESTIONS?
Contact us at support@bexprovisions.com. We're here to help.